Restaurant chatbots: How they can drive online orders

Silicon Valley has an uncanny habit of creating new tech trends that turn industries on their heads. Conversational commerce is one of those tech trends and the restaurant industry is one of its first targets. Hardee’s and Carl’s Jr. are also testing voice AI bots by OpenCity. During testing, Presto said the bots “greeted guests, reliably accepted their orders, and consistently offered upsell suggestions.”

Competition-related content has a conversion rate of almost 34%, which is much higher than other content types. The customer will simply click on what they want, and it will be ordered through the app. Their order will be sent to your kitchen, and their payment is automatically processed using methods like Apple Pay or Google Pay. Take this example from Nandos, for instance, which is using a chatbot queuing system as the only means to enter the restaurant. The design section is extremely easy to use, allowing you to see any changes you apply to the bot’s design in real-time. Link the “Change contact info” button back to the “address” question so the customer has the chance to update either the address or the number.

Independence from third-party providers

You can prepare the customer service restaurant chatbot questions and answers your clients can choose. Like this, you have complete control over this interaction without being physically present there. Starbucks unveiled a chatbot that simulates a barista and accepts customer voice or text orders. In addition, the chatbot improves the overall customer experience by offering details about menu items, nutritional data, and customized recommendations based on past orders. Artificial intelligence is already making an impact in the restaurant industry, such as reputation management. For example, AI in chatbot technology is changing how restaurants interact with guests and is altering the customer experience.

• It can send automatic reminders to your customers to leave feedback on third-party websites.
• Their restaurant bot is also present on their social media for easier communication with clients.
• Facebook Messenger is fairly universally used so bot developers tend to gravitate towards it.
• Whether your customer reserves a seat at the restaurant for dine-in, or looks for takeout, Chatbots keep your business running without a hitch.

Chatbots simplify the booking process by using a pop-up that asks for the best-suited time for customers. Then the chatbot pulls the data from your system and checks whether the said time is available. If that’s not the case, the chatbot immediately offers an alternate time. All these services may be provided either through an automated chat feature on the restaurant website, or may also be achieved through social media integration. The best part of it is that a customer can book at any hour of the day/night, from the comforts of their homes. Chatbots for restaurants, like ChatBot, are essential in improving the ordering and booking process.

Conversational Commerce: Benefits & Best Practices in 2024

Bots can be designed to be funny, conversational, and casual, or formal. Sometimes we like the look of a restaurant, but we’re not 100% sold on the idea. There are so many options out there and eating out isn’t something most people do every day. In the US, 20% of people eat out at full-service restaurants once per week. For people outside of the 20%, it could be far less frequent, or only slightly less frequent. Either way, you only have a small window to convince the foodie that your restaurant is the right choice.

Customers can reserve tables in a few seconds with a Chatbot, rather than booking over the phone, which can be stressful and confusing during busy periods. If you do not know how to code don’t worry, because the internet has you covered. There are a lot of bot builders that let you create detailed conversational experiences with no coding experience whatsoever. Second, I would try and figure out which platform you want to build your bot on. Facebook Messenger is fairly universally used so bot developers tend to gravitate towards it. But if you are in a region where another messaging app is popular then build a bot on that platform (Line, Kik, Telegram, etc).

The standard process is to call the restaurant and have one of its team members talk you through available dates and times, whereas a chatbot smoothes out the entire process. The voice command feature of chatbots used in restaurants ties the growth of voice search in the tourism and hospitality sectors. chatbot restaurant Businesses that optimize their content for mobile and websites with voice search in mind can gain more visibility while providing users with a better overall experience. Salesforce is the CRM market leader and Salesforce Contact Genie enables multi-channel live chat supported by AI-driven assistants.

• This means that the chatbot is effectively managing the entire order from start to finish.
• In this blog, we will look at how restaurant chatbots can help drive more online orders.
• As soon as the delivery is confirmed, the restaurant’s chatbot will immediately inform the customer about their tracking details and the arrival time.
• Chatbots ask for input after a meal to expedite this procedure.